All installers are trained on steps to prevent negative impact to customers’ plumbing, and reports of problems are very rare. If customers encounter any issues immediately after their smart meter installation, it is important to contact Pedal Valves, Inc. (the City's contracted installer) at 214.432.7288 so they can investigate and determine appropriate cause and resolution. If customers still have concerns, they should contact the City of Allen at 214.509.4560 or email coautilities@cityofallen.org. For weekend or after-hours emergencies, customers can always call the City of Allen's 24-hour water emergency hotline at 214.509.4530.