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Additional Holly Jolly 5K & Fun Run Information

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1. Where can I park my car?

Free parking is available on a first-come basis in Downtown Allen. Road closures in Downtown Allen will begin at 2 p.m. Please see the Parking & Shuttle Map to see which roads will be closed.

SHUTTLE DETAILS: We will be offering a shuttle service since there will be limited parking in Downtown Allen. There will be shuttle buses picking up at Lowery Ninth Grade Center (368 N. Greenville Avenue, Allen, Texas 75002) and Cottonwood Creek Village Shopping Center (101 N. Greenville Avenue, Allen, Texas 75002) and dropping off near the event on W. Main Street. Shuttle service will run from 3-9:30 p.m. The shuttle will depart every 10 minutes.

PARK & WALK: Those who wish to park nearby and walk to the event can park their vehicles at Allen City Hall (305 Century Parkway, Allen, Texas, 75013).

NOTE: Parking will NOT be available at the Allen Public Library as the Holly Jolly Celebration will be in this area.

2. When and where do I pick up my race packet?

All online registrants will need to pick up their race packets between 11 a.m. and 6 p.m. on Wednesday, November 29 or Thursday, November 30 from the Allen Parks & Recreation Administration (301 Century Parkway, Allen, Texas 75013). Race packets will also be available for pick-up beginning at 2:30 p.m. on race day, Saturday, December 2. 

3. Can I exchange my t-shirt for a different size?

If you determine you ordered the wrong size shirt, we offer a shirt exchange. Shirt sizes can be exchanged during Race Packet pickup times and dates listed above.

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Animal Services

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1. Can Allen Animal Services trap, move or kill the wildlife roaming my neighborhood?

Allen Animal Services does not intervene when these animals are roaming their natural habitat, which includes urban environments. However, animal control officers will respond to reports of sick, injured or unusually aggressive wildlife. Officers will also help move urban wildlife confined in a trap or structure. However, removal and relocation does not reduce the population.

2. Why don’t coyotes and bobcats stay away from populated areas?

When urban wildlife such as bobcats or coyotes have been found roaming in neighborhoods, bird feeders are frequently to blame. Rodents such as rabbits, rats and squirrels are attracted to fallen food, creating a convenient hunting ground for bobcats and coyotes. Pet food, trash and other food waste left outdoors create a similar problem. Coyote sightings are more common during their mating season, which begins in February.

3. Will coyotes or bobcats eat my pet?

Rodents (mainly rabbits and squirrels) are the primary source of food for urban coyotes and bobcats. Coyotes also eat insects and fruit. Though unusual, encounters between coyotes/bobcats and household pets can be dangerous or deadly. This is especially true for small dogs, which may act aggressive or overly-confident for their size. Small dogs (under 25 lbs.) should be supervised when outside, including in the backyard. When walking a small dog, use a 6-foot, non-retractable leash to keep the dog close. Animal control officers advise pet owners not to let cats roam free.

4. Will coyotes or bobcats hurt my children?

Coyote attacks are very rare. According to Humane Society, more people are killed by errant golf balls and flying champagne corks each year than are bitten by coyotes. If you notice urban wildlife acting sick or unusually aggressive, call Allen Animal Control at 214.509.4378 to report. According to 911 Wildlife, there are no documented cases of wild bobcats attacking children.

5. What should I do if I see a coyote or bobcat?

If you spot a coyote or bobcat in the distance, don’t stand around looking or taking pictures; this just makes them less frightened of us humans. If you encounter a coyote or bobcat up close, stand tall, clap your hands, yell and make as much noise as possible. Cow bells, hoses, Super Soaker water guns and whistles have been used to discourage coyotes or bobcats from approaching humans. Never feed wildlife!

6. I hear coyotes howling every night – and it sounds like there are dozens of them! Isn’t it dangerous to have a pack of coyotes so close to humans?

Coyotes can make 11 different vocalizations. In fact, their Latin name means “singing dog!” When all these vocalizations are strung together, one or two coyotes can sound like a pack. Though a coyote family (pack) can include multiple animals, they normally hunt alone or in pairs so the chances of encountering multiple animals at once is extremely unlikely.

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Bond Election and Capital Improvement Program

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1. What is a bond election?

Municipal bonds allow cities to fund major projects such as roads, parks, facilities and other capital expenses. Bonds are issued and repaid over an extended period of time, similar to the way many buyers finance the purchase of a home. This strategy helps keep costs more equitable between current and future residents - after all, many of the people who will enjoy these amenities haven’t even moved here yet!

Before issuing bonds which could potentially impact the tax rate, Texas cities are required to put any bond proposition to a vote. If a proposition receives more than 50% of the vote, bonds may be issued for the purpose specified on the ballot.

2. How does municipal bond funding work?

Municipal bonds are debt securities issued by state and local governments, or their authorized agencies, to borrow or raise money for public purposes such as roadways, facilities, water/sewer infrastructure.

In a General Obligation (GO) bond, individuals, insurance companies, pension plans, and other investors purchase the bonds providing the City money to pay for capital projects. The City’s bond debt is repaid through the property tax (also referred to as “ad valorem” tax) paid by owners of taxable property in Allen.

3. How are projects selected for bond funding?

In Allen, residents lead the charge to select and prioritize projects to be paid for by bonds, set proposed bond package amounts and determine what impact (if any) the use of bond funds might have on the tax rate. Discussions are guided by a knowledgeable citizen committee with a history of service to Allen, with presentations and supplemental information provided by City of Allen staff.

4. Will this bond election raise the City tax rate?

Municipalities are required to state any potential tax increase projected as part of a bond package. Based on a series of financial models that account for the continued growth and economic activity of Allen and the schedule to pay off existing debt, the sale of new bonds for this proposed bond package would not result in an increase to the current property tax rate. Even with voter approval, the City of Allen determines the timing for projects in a fiscally conservative manner based on economic conditions, impact to operations and other budget considerations.

5. Why does the City use bond debt to fund projects?

The City of Allen uses bond debt only when it’s necessary to fund needed public infrastructure, facilities or capital investments that will service the city for 20 years or longer. Bond funding spreads the cost to as many residents and businesses as possible over an extended period of time such that future residents and businesses also help fund community assets that benefit them. We call it intergenerational equity.

6. How long will it take to repay bond debt money?

The City of Allen will repay bond debt within 20 years of bonds being sold. In the past, the City has repaid bond debt sooner than the anticipated 20 years. The City also has refinanced the sale of a bond series to lower interest repayment or pay off the debt sooner.

7. How much will the interest be for bond debt on proposed projects?

The City of Allen will pay interest when the bonds are sold. The market determines the interest rates at the time the City sells the bonds; however, the City of Allen pays low interest rates due to excellent bond ratings. City of Allen’s bond rating is Aa1 from Moody’s Investors Service. The rating reflects strong fiscal management and the steady growth of our tax base. This rating provides significant savings to Allen taxpayers by qualifying the City of Allen for low interest rates.

8. Does the City have to use bond debt to build new improvements?

Yes. In order to pay for significant capital investments and improvements, all cities must utilize bond funding. The City of Allen implements a public-led bond funding program to determine projects that will be proposed for funding over a period of five to seven years. This package of bond propositions goes to the Allen voters for approval. Even with voter approval, the City of Allen determines the timing for projects in a fiscally conservative manner based on economic conditions, impact to operations and other budget considerations.

9. How is the tax rate affected if voters do not approve bond funding?

Without bond funding, the City would have to utilize other funding options for large capital projects which would be calculated into setting the tax rate.

Municipal infrastructure is expensive. The multitude of city assets such as roadways, sewer/water infrastructure, facilities, parks/trails, public safety equipment/technology and quality of life amenities all require millions of dollars in investment or reinvestment to build or maintain to the high standards set by the Allen community. The city budgets for many capital improvements on an annual basis for facility repairs, roadway and traffic signal upgrades, sewer/water infrastructure maintenance, and technology and vehicle replacement needs.

Beyond some of the smaller capital improvements that are included in the City’s annual budget, there are three ways to fund more expensive or larger capital improvements:

1. The sale of voter-approved general obligation bonds – This method spreads the cost to as many residents and businesses as possible over an extended period making it an affordable option and resulting in the expense being shared by current future residents and businesses that will benefit by the new or improved asset. It funds the purchase or development/construction of the asset at the time it is needed based on current market conditions.
   
   
2. Cash reserve financing – This allocates a portion of the City’s budget to a cash reserve fund for a designated future capital expense (and factors this into setting the tax rate). This results in residents paying taxes for capital expenses long before they are ever needed. It subjects the cash reserve savings to inflationary conditions that may reduce the City’s purchasing power at the time the purchase, development/construction is needed. It is also difficult to project large capital expenses 15-20 years ahead of when they may be needed due to many economic conditions, changing community demographics and needs, and advances in technology and service delivery.
   
   
3. Cash financing – This requires the City to cash fund more projects on an annual basis which increases the budget and the tax rate accordingly. This option limits the scope and types of projects that can be funded on an annual basis due to state-mandated tax revenue caps unless the tax rate increase over set thresholds is voter approved. Even with benefit of a voter approved tax rate, it would be difficult to cash finance a significant capital expense such as a major park redevelopment or new police headquarters within an annual budget. 

10. What are some examples of existing community projects/enhancements that were funded by bonds?

Examples of projects used today that were paid for with municipal bonds are: Allen Public Library ($10M approved in 2000); Allen Senior Recreation Center ($23.5M approved in 2002); Fire Station #5 ($3.74M in 2007); and ongoing street improvements throughout Allen ($23.89M approved in 2016). Read more on projects funded by 2016 bond funds

11. Does the City fund school facilities like the football stadium?

Allen voters approved the football stadium as part of a bond package for Allen Independent School District (Allen ISD), which is a separate taxing entity from the City of Allen. For this budget year, taxes assessed per $100,000 of property value for the City of Allen are .4205, and those assessed by Allen ISD are 1.1412. The remaining property taxes for Collin College are .081220 and Collin County are .149343.

Total property taxes for Allen homeowners by the various taxing entities may include homestead, over 65, or disabled exemptions. You can find information on the taxing entities, exemptions and rates at the Collin County Appraisal District.

12. How were bond projects selected?

Five subcommittees were established by Allen City Council to focus on the following topics: Public Safety; Parks and Downtown; Streets, Infrastructure and Neighborhoods; Public Art; and Finance. Over the course of this process (May-June 2023), Allen residents led the charge to select and prioritize projects to be paid for by bonds, set bond amounts and determine what impact (if any) the bond might have on the tax rate. Discussions were guided by a knowledgeable citizen committee with a history of service to the community, with presentations and supplemental information provided by City of Allen staff.

You can find relevant documents, videos, presentations and other resource files on Engage Allen, the City of Allen's official public participation platform:

• General information
• Public Safety
• Parks and Downtown
• Streets, Infrastructure and Neighborhoods
• Public Art
• Finance

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Citizen Self Service (CSS)

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1. What is CSS?

CSS stands for Citizen Self Service. The CSS portal allows applications, payments and requests to be made online.

2. How do I register in CSS?

Registration is simple! Once you're in CSS, click on Sign Up and you will be walked through the steps. For more information, open our How to Register in CSS tutorial document.

3. Why can't I find my address when I search for it?

Make sure you only enter the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.

4. How do I know when I need to make a payment?

Your dashboard will show activity to pay; please make sure you are checking often.

5. Why can’t I add the owner / co-applicant / etc. as another contact in CSS?

To add a contact to your application, the individual first must register in the CSS portal. Once they are registered, you can search and add them as a contact.

6. How do I pay my fees?

Payment options

1. Online: Credit Card, Visa, MasterCard or Discover
2. In person: Cash or check - Deliver to the Building and Permitting Department at Allen City Hall (first floor), 305 Century Parkway

7. I’m the owner / co-applicant / etc. Why can’t I see any invoices for my submittals?

The original applicant (whomever is logged in when applying) will automatically be assigned as the billing contact. If you need to change the billing contact, please let us know and we can change it for you.

8. How can I print my permit?

Once the permit is approved and released for issuance, you can navigate to the permit on your CSS dashboard. Click the blue printer icon in the upper right corner of the screen.

9. Can I use any web browser with CSS?

Internet Explorer is the recommended web browser for CSS; however, the portal works with Google Chrome as well.

10. How will I know if the permit I am applying for is within the city limits, the ETJ or outside?

City limit and zoning information is available through our interactive map.

11. CSS says my account has been locked out because I entered the wrong password. What do I do?

Wait three minutes and try again. As long as you remember your password and are entering it correctly, the system will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.

12. How do I add additional contacts to my permit?

Contacts can be added by clicking on the Contacts tab, and then clicking on the Add Contact button.

13. My trade contractors have changed; how do I change them on my permit?

To remove a contact from a permit: Please call Building Inspections at 214.509.4130. As long as your contacts have an account in CSS, you can add them to your application at any time.

To add a contact to a permit: Navigate to the appropriate permit, go to the Contact tab and then Add Contact. Type in the contact name and conduct a search to add a contact (this is why all contacts must register in CSS first).

14. How do I cancel a building inspection through CSS?

If you are the person who logged in and applied for the permit (applicant), you can cancel your inspection using CSS.

Navigate to the permit that has a scheduled inspection on your dashboard. Click on that permit, and once the screen opens, click on the Inspections button (middle of page). The page will list the inspections scheduled. Click the blue button on the right labeled Cancel Inspection.

You also can cancel your inspection by calling the front office at 214.509.4130 before 8:30 a.m.

15. How do I request a Certificate of Occupancy inspection?

Refer to the email sent when the Certificate of Occupancy application is approved. Inspections are called in order on our automated IVR phone line 844.381.8759 (available 24/7).

16. I applied for the wrong permit in CSS. What do I do?

Call the Building & Permitting Department at 214.509.4130 or email permits@cityofallen.org. Staff will delete the incorrect permit, and then you can apply for the correct permit.

17. How do I schedule an inspection in CSS?

1. Sign into CSS. On your dashboard, click on the applicable permit.
2. Check if this is the correct permit, and then click again.
3. Once the permit has opened to a different screen, click on Inspections. Then click on Request Inspections.
4. Near the bottom of the page, find the inspection you need. Click the check box next to the inspection under Action. Once the box is checked, click the lower right button labeled Request Inspection.
5. A new screen will open. Fill in the date requested (only available dates will show; the rest are grayed out). Add any comments, your name and phone number, and click Submit.
6. After clicking Submit, you will see a confirmation screen indicating your inspection has been scheduled.

18. How to check the status of an inspection

1. On your CSS dashboard, navigate to the correct permit and click on Failed Inspections on the right, or click on the Inspections tab in the middle of the page.
2. Click on the Checklist tab, and the notes will display on the screen.

19. How to check the status of a plan review

1. On your CSS dashboard, navigate to the correct permit and click on Failed Review on the right, or you can click on the Review button in the middle of the page
2. Click on the Building Plan Review link under Review Type; the notes will display on the screen.

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Community Development - Virtual Inspection Program

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1. How do I schedule a virtual inspection?

To schedule your virtual inspection, simply follow this link: https://inspections.oncamino.com/allen-tx and follow the instructions. If you are having issues, please call 214.509.4130 or 4132 by 3 p.m. at the latest, the day prior to your desired inspection date. The City inspector will contact you to schedule an appoint time. The inspector will initiate the video call on your scheduled date and time using the phone number provided. The inspector will walk you through the inspection. Most virtual inspections take around 10 minutes or less.

Note: Virtual inspections are available only for plans that have been filed and approved electronically. Your results will be available by email the same day as the inspection.

2. How should I prepare for my virtual inspection?

Make sure your smartphone/tablet is fully charged. Please be ready to accept a video call at the scheduled time and be prepared to respond to requests from the City inspector. Have the required tools ready (e.g. tape measure, level, GFCI tester, step ladder.).

Please turn off phone/tablet notifications during the inspection. Notifications freeze the video call which could cause delays or require the inspection to be rescheduled.

3. Do I need to download an app like Skype or Zoom, or have FaceTime installed for my virtual inspection?

It is not necessary to download an app for your virtual inspection. A link to start the inspection is delivered to you via text message. You will simply need to confirm that it is okay to access the camera and microphone.

4. When will I know if my inspection is approved?

During the video call, the City inspector will inform you if the inspection passed and will note any deficient items. You also can request a written copy of the report and approval (sent to you via email).

5. What if my inspection fails?

If multiple items are noted, the inspector will notify you that the inspection failed and a re-inspection is required. If a re-inspection fee is required, you must pay online prior to scheduling re-inspection. Failed inspections must be rescheduled by the applicant.

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Community Enhancement: Multi-Family Inspections

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1. How soon after filing a complaint will an inspection be performed?

Code Compliance Staff usually respond within 72 hours.

2. I would like the inside of my apartment inspected, why won’t an inspector come inside?

At this time, only exterior and common interior areas are inspected.

3. How long will it take to resolve a violation found during an inspection?

Time frames vary but we strive to gain compliance within 10-30 days.

4. Can I file an anonymous complaint?

Yes, however providing contact information allows the inspector to gain additional information if needed and follow up with the complainant.

5. What happens if the violation is not corrected after the inspector has instructed the property owner to do so?

Depending on the violation, this might include issuing a notice to appear in Municipal Court or an administrative abatement to gain compliance.

6. Who is responsible for correcting the violations?

Generally, the property owner is responsible for correcting the violation(s) unless the violation is not a result of a building defect such as improperly stored tenant items.

7. Can the City get me out of my lease?

The City does not get involved in civil matters such as contractual agreements, nor can we provide legal advice.

8. Does the City test for mold?

No, however we will try to identify the source of the concern and have the issue corrected if it is a code violation.

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Community Services - Sidewalk Repair Assistance

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1. Who determines whether my sidewalk qualifies for cost-shared repairs?

To determine qualification, applicants should schedule an inspection with City of Allen by calling 214.509.4500 or send a sidewalk service request using MyAllen (see current sidewalk fees). The sidewalk must be owner-occupied.

2. What if my sidewalk does not qualify for cost-shared repairs?

Applicants who do not qualify for cost-shared sidewalk repair may hire their own contractor. The contractor must first obtain a construction permit from the permitting office at Allen City Hall (first floor) or by calling 214.509.4129. Utility lines also must be marked prior to construction.

The location and width of the residential sidewalk must remain the same unless otherwise approved by the City. Existing sidewalks cannot be removed or replaced.

3. My sidewalk qualifies for shared cost by the City. What happens next?

If a sidewalk qualifies for replacement, the property owner will receive a construction contract from City of Allen detailing the repair. The owner must sign and return the contract with payment of their total share of costs before the work is scheduled. Work is scheduled in the sequence the contracts and payments are received. Repairs are completed as quickly as possible. The work is performed by City workers or a City-hired contractor.

City of Allen performs quality control on all repairs. Any issues with repairs or incidental impacts on private property must be referred to the City for resolution.

4. My sidewalk qualifies for shared cost, but I prefer to hire my own contractor. What next?

If a sidewalk qualifies for cost-shared repair, but the applicant prefers to contract the work at their personal expense, they may do so. However, they must first obtain a construction permit from the permitting office at Allen City Hall (first floor) or by calling 214.509.4129. Utility lines also must be marked prior to construction.

The location and width of the residential sidewalk must remain the same unless otherwise approved by the City. Existing sidewalks cannot be removed or replaced.

5. How does the City determine which contractor to use for cost-shared sidewalk repairs?

The City chooses the most competitively bid construction price for sidewalk repair services, and the City pays half this cost. There is no markup charged to the property owner. Bid prices offered by contractors generally are lower for the City organization than would be offered to an individual homeowner bidding for sidewalk repair.

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Community Services - Smart Water Meters

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1. Why is the City of Allen installing smart water meters?

Smart meters offer customers several benefits, such as added insight and control over their water consumption and increased confidence in the accuracy of water bills. By helping customers identify how much water they use and when they use it, smart meters eliminate surprises and even allow customers to get an estimate of their next monthly bill. Detailed, hourly data can also help identify unexpected water use caused by leaks or incorrectly-programmed sprinklers. In addition, smart meters allow for more efficient processes leading to reduced City service costs over time.

2. How do smart meters work?

Smart water meters digitally measure and record the amount of water that passes from City of Allen water supply lines to individual customer water lines. Smart meters send a brief, encrypted, digital reading to a data collection unit three times each day. The data collection unit then sends an encrypted digital message to the City's secure data servers using the existing cellular network. Digital meter readings are then processed within the City's billing system and published on a secure customer dashboard so that customers can view an hourly log of water use, along with historic water use data.

3. When will my home/business get a smart meter?

Installing smart water meters at every Allen home and business is estimated to take 15 months, beginning in October 2022. During this time, crews will install approximately 100 meters per day. Installers don't maintain a calendar of exact installation dates by address. However, customers will receive a notification letter up to 6 weeks before installation, followed by a door hanger reminder within 2 weeks of installation. Commercial customers will be contacted separately to ensure installation does not interfere with business operations.

4. How long does it take to install a smart meter?

Installation typically takes 15-30 minutes. Crews will come to your door to notify you before work begins.

5. Will water service be interrupted during installation?

Crews will temporarily turn off your water before removing the old meter and replacing it with a smart meter. This process typically takes 15-30 minutes. Installers will come to your door to notify you before work begins. If no one is home, they will proceed with work unless the meter indicates active water use. Commercial customers will be contacted separately prior to installation to ensure work doesn't interfere with business operations.

6. Who will install my smart water meter?

The City of Allen has contracted with a company called Pedal Valves to install smart water meters at every Allen home and business. Installers will arrive in a marked vehicle and will wear a bright yellow vest with the Pedal Valves logo. Pedal Valves is the only contractor authorized by the City of Allen to work on your meter. Contractors will never ask to enter your home or backyard to complete required work.

7. Who can see the details of my water use?

Customers who enroll in the City of Allen water customer portal will be able to view details of their own water use. Customers can also add a secondary user (such as a spouse, roommate or business partner) or link multiple utility accounts once enrolled. As in the previous metering system, water use data is also accessible by a limited number of City of Allen employees who oversee customer billing and account details. State law restricts municipal utilities from providing any personal information or water usage information to third parties without the account holder’s agreement (HB 872 effective Sept 1, 2021).

8. Do I have to be at my home/business during installation?

No. Crews will proceed with installation unless the meter indicates active water use. Customers will find a door hanger notice on the front/main door once work is completed. Commercial customers will be contacted separately prior to installation to ensure work doesn't interfere with business operations.

9. How will I know when my smart water meter has been installed?

Installers will leave a doorhanger on the front door immediately following smart water meter installation. You can also check the Smart Water Meter Installation Map to view completed neighborhoods and upcoming installations. Within 48 hours, customers will begin seeing hourly water use data displayed on their City of Allen customer dashboard.

10. What happens if I experience a plumbing issue after my smart meter is installed?

All installers are trained on steps to prevent negative impact to customers’ plumbing, and reports of problems are very rare. Some customers may notice a small amount of remaining air or debris in the line following installation. This water is still safe to drink. To remove remaining air or debris, run cold water in a bathtub (preferred) or outdoor spigot for 3-5 minutes.

If customers encounter any other issues immediately after their smart meter installation, it is important to contact Pedal Valves, Inc. (the City's contracted installer) at 214.432.7288 so they can investigate and determine appropriate cause and resolution. If customers still have concerns, they should contact the City of Allen at 214.509.4560 or email coautilities@cityofallen.org. For weekend or after-hours emergencies, customers can always call the City of Allen's 24-hour water emergency hotline at 214.509.4530.

11. I received a smart water meter, but did not receive prior notification or see my property listed on the map. Why?

As part of ongoing maintenance, the City of Allen may be required to replace a property's water meter ahead of scheduled installations by the City's contracted team. City meter crews will leave a notice on the front door with information about the new meter following installation. If you have questions, please contact Utility Billing at 214.509.4160 or email coautilities@cityofallen.org for assistance.

12. How do the new meters sense for leaks?

Customers who enroll in automatic leak alert through the City of Allen customer portal will be notified when the meter senses continuous water use. For single-family residential homes, leaks are detected when at least 3 gallons of water are consumed every hour for a minimum of 24 hours. Other alerts can also be enabled by the customer, such as abnormally high or unplanned use notifications. Customers can choose to be notified by email and/or text message.

13. Will I be charged extra for a smart meter?

The upgrade to smart meters was funded through fees paid by developers of new commercial and residential properties. There is no charge related to the conversion.

14. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?

As in the previous metering system, water use data can be accessed by a limited number of City of Allen employees who oversee customer billing and account details. This allows customer service representatives (CSRs) to better assist customers who have questions about their water bills or water use patterns. Though CSRs may observe water use patterns which seem to indicate violations of current watering restrictions, current code compliance practices require clear evidence of a violation by a municipal court trained employee or a code compliance officer before a citation and/or enforcement action is made.

15. Will smart meters cause my water bill to be higher?

Smart meters provide a more accurate measure of customer water use than previous, mechanical meters. Mechanical meters have been found to run more slowly over time, leading to instances where a customer's water use was underreported and therefore the bill to be low.  The City of Allen stopped replacing old meters in 2019 in preparation for the citywide installation of smart water meters. This means meters that may now underreport water use may still be in use, resulting in lower bills that do not accurately reflect the full amount of water used. New meters will register all water consumption so customers are billed for accurate amounts.

16. Will my water rate go up because of smart water meters?

The upgrade to smart meters was initially funded by fees paid by developers of new residential and commercial properties. The City of Allen adjusts water and sewer rates annually to balance revenues and expenses. For the fiscal year beginning Oct. 1, 2022, treated water wholesale costs are increasing 13% and wholesale wastewater service costs are increasing 11%. These costs are paid to the North Texas Municipal Water District Additional funds are also needed to maintain Allen's 500+ miles of water lines and 370+ miles of sewer lines. It should be noted, the city has historically increased water and sewer rates when necessary and that rate adjustments usually become effective November 1 annually.

17. Do smart meters measure both water and wastewater use?

Smart water meters record water consumption only. Residential customers are billed for wastewater only up to the first 10,000 gallons of water use. For use less than 10,000 gallons of water, the bill is computed using a charge per 1,000 gallons of water used. Commercial customers are billed for both water and wastewater for all water used inside the facility. This is because commercial customers are required to have separate water meters for their exterior landscaping. Commercial irrigation accounts do not pay a wastewater charge because the water does not enter the wastewater system.

18. Do smart water meters emit radio frequencies? If so, what is the impact?

Smart water meters emit a brief radio frequency (RF) to transmit data from the meter to a data collection unit. The smart water meters selected by the City of Allen emit about 0.041 microwatts per square centimeter at a distance of 8 inches from the transmitter for a total daily transmission time of less than 1/3 of a second per day. This is far below the limit of 300 microwatts per square centimeter set by the Federal Communications Commission as a health standard. These low-level RF emissions do not interfere with any other electronic devices.

19. Can I opt out of installing a smart water meter at my home or business?

The City of Allen’s citywide transition to smart meters will impact all customers, and individual accounts are unable to opt out.

20. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?

Yes, customers who have a water meter wrench and meter key will still be able to use those tools to remove the Smart Water Meter lid and access the water shutoff valve located near the curb. This method is sometimes used during water emergencies, such as major freeze events, to prevent damage from burst or broken pipes.

21. Why did I receive a leak alert?

Customers will receive an automated leak alert if their smart water meter detects certain use patterns:

• "Continuous Leak Alerts" are sent automatically if at least 3 gallons of water are consumed every hour for a minimum of 24 hours. While this pattern may indicate a slow leak, these alerts can also be triggered during times of intentional continuous water use, such as slowly dripping faucets to prevent frozen pipes in cold weather, or when refilling a pool.
• "Burst Leak Alerts" are sent when a meter detects a large and sudden spike in water use. This spike could be caused by a burst pipe or water heater and should be investigated immediately to prevent damage to your home and property. If you need assistance shutting off water to your home due to a leak, please contact the City of Allen's 24/7 water emergency hotline at 214.509.4530.

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Engineering - Traffic Management

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1. What is the speed limit when there are no speed limit signs?

Motorists within the City of Allen should assume the speed limit on any street is 30 MPH and on any alley 10 MPH. If the traffic warrants a speed other than 30 MPH, a speed limit sign will be posted.

Regardless of the speed limit, motorists should proceed in a reasonable and prudent manner.

2. Is it possible to change the speed limit on a particular street?

In the City of Allen, the City Council sets all speed limits and school zones based on a recommendation from city staff. The traffic engineer is responsible for conducting speed studies and traffic surveys to determine the reasonable and safe maximum speed recommendation. Requests to change the speed limit should be directed to the traffic engineer.

3. How would I make a request to have a traffic signal or stop sign installed?

The State Law, Texas Manual on Uniform Traffic Control Devices (MUTCD), states that a traffic signal or multi-way stop sign can be installed only if the intersection is warranted by an engineering study. There are particular guidelines in MUTCD specifying the warrants, such as traffic volume, nearby schools, accident experience, etc. If you feel that a traffic signal or multi-way stop sign is necessary, make a request by calling the City's Engineering Department at 214.509.4576 for a study at the location. Typically, the average cost of a signalized intersection is approximately $150,000.

4. Can I ask for a speed limit sign to be installed in alleys?

Yes, the City will install an "ALLEY SPEED LIMIT 10" limit sign at the neighborhood entrance(s) inside the City. If you do not see an "ALLEY SPEED LIMIT 10" sign at the entrance, one may be requested from the Traffic Engineer.

5. Who fixes the streetlights in our community?

Unfortunately, there is not a simple answer to that question, because “It depends.” Three different areas of our community are served by different electric companies (GCEC, CoServ and Oncor). Over time, the development of the City has experienced streetlight installations by all three, of which only Oncor and CoServ now fix lights.

In addition, there are some street lights that the City of Allen has installed ourselves and maintain ourselves. Of those we installed, for uniformity of appearance and efficiency in maintenance, the City of Allen uses only a few “City standard” poles and light fixtures (e.g. square poles with square heads). This reduces the number of poles and fixtures we need to stock and simplifies maintenance costs over time for the entire community.

The majority of streetlights were installed by the developer of the neighborhood, before homes were built. City standard poles and lights were customary in the past and the City accepted maintenance of those poles and fixtures when the homes were built. However, in recent years (approximately since 2011), developers opted for more decorative lights of various brands and styles. Since those lights do not match the “City standard,” the City of Allen will only perform routine or customary maintenance limited to wiring repair, photocell replacement, or ballast/lamp replacement (note: for older high pressure sodium or metal halide lamps only, not LED).

In the event of more complicated repairs, aesthetic/cosmetic improvement (i.e. painting) or outright replacement (i.e. from a ‘knock down’), repairs are the responsibility of the homeowners association. In those instances, the Engineering Department will often assist the HOA in getting a quote from our City-contracted electrician for services that the HOA desires, but the HOA has the option to shop around and hire a qualified electrician of their choosing, since the HOA is ultimately responsible for the cost. As a last resort, in the case of HOA refusal, the City always has the option to remove the non-conforming light and replace the malfunctioning light with a City standard (square pole/fixture).

6. How does a signal operate? Is a specific signal operating correctly?

Most signals in the City of Allen are controlled by traffic-detection cameras. Fog may affect the traffic detection, but the signal will correct itself as the fog lifts. The proper operation of signals can be checked remotely by computer, or in the field by traffic signal personnel. For specific questions about signal operations please contact the City's Engineering Department at 214.509.4576.

7. How are signals synchronized?

Factors to consider when synchronizing signals are the spacing between signals, the volume and speed of traffic and the cycle length. Signals along main arterials are generally synchronized during heavy traffic times. It is not always possible to synchronize cross traffic. When two-way progression is not possible, the City often uses computerized traffic modeling to find coordinated timing plans that maximize traffic flow. Specific questions about signal progression should be referred to the City's Engineering Department at 214.509.4576.

8. Why do I have to wait so long after I stop at a specific signal?

At most traffic signals, different timing plans are used throughout the day for varying levels of traffic demand. Cycle lengths must be longer at larger intersections to accommodate higher volumes of traffic, increased directions of traffic and much longer pedestrian crossing times. Cycle lengths range from 60 seconds to 160 seconds in the City. As areas develop and traffic increases, some adjustments may need to be made to maximize the efficiency of the signal. Requests for timing changes should be referred to the City's Engineering Department at 214.509.4576. Please provide signal location, direction of traffic and day and time a problem occurs.

9. How do I find how much traffic flow is at a specific location?

The City's Engineering Department counts traffic at all major intersections in the City once a year. Traffic at smaller intersections will be counted as needed, due to special projects or investigations. These counts are stored in a database that is maintained by the City's Engineering Department. Request for traffic volume should be submitted to the City's Engineering Department at 214.509.4576.

10. Are Stop signs effective as a tool for speed control?

No. Stop signs can have the opposite effect on speeds. We found speeds tend to increase within as little as 150 to 300 feet from the stop sign. Drivers try to make up for what they consider lost time.

11. Does the City install Speed Bumps (Road Humps) to control speeding problems on residential streets?

The City of Allen does not install speed humps as a speed control measure. Speed humps have been shown in very specific applications to be a way to deter motorists from using "short cut" routes in lieu of the appropriate roadways; however, they do not effectively reduce speed. Other neighboring cities have tried using humps for speed control, but they removed them due to ineffectiveness. Another consideration is the impact on fire-rescue vehicles and increase in response time because their design and size limit the ability to negotiate such obstacles. Better street design and planning will always be a more appropriate deterrent. If you believe there is a speeding problem in any area, please contact the Allen Police Department (214.509.4200) for assistance. The Police Department can place a temporary Radar Trailer (a device to remind motorist of the appropriate speed) on streets.

12. How does a pedestrian signal work?

Where possible, pedestrian signals are programmed to automatically be served each signal cycle, so that pedestrians do not have to push the pedestrian button. This is often not possible due to site-specific constraints, and it is a good idea to push the button if there is one available.

Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking man. The symbol means the pedestrian can start walking in the direction of the signal. This is followed by a flashing orange hand symbol. The flashing hand does not mean that the pedestrian should stop crossing the street. When this symbol is shown, any pedestrians who have started to cross the street should continue crossing, but pedestrians that have not yet started to cross should not begin crossing. The length of the flashing indication is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A flashing hand terminates with a solid orange hand symbol. Pedestrians should not be in the crosswalk when this symbol is being shown.

Questions about pedestrian signals should be referred to the City's Engineering Department at 214.509.4576.

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H2Ome Improvement Rebate Program

Show All Answers

1. SMART Irrigation Controller Rebates

If you’re considering a SMART irrigation controller, you may be eligible for a rebate!

How do I apply?

1. Review the rebate application for program guidelines.
2. Purchase and install a qualifying SMART controller. Save your receipts and bar codes!
3. Complete the SMART Irrigation Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail your application, please print and complete a SMART Irrigation Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode (if self-installed)

Mail application and documents to: City of Allen, Attn: SMART Irrigation Rebate, 305 Century Parkway, Allen, TX 75013

Which SMART controllers qualify for the rebate?

Qualified SMART controllers:

• Rachio
• Orbit B-Hyve
• Netro Sprite
• Rain Machine
• Weathermatic
• Hunter Pro-HC
• View a complete list of qualifying controllers

Why do only six SMART controllers qualify for the rebate?

To qualify, a SMART Controller must meet all six qualifications listed below:

1. Connect to local weather station via Wi-Fi or have an onsite weather station.
2. Program each zone according to correct plant type, soil type, sprinkler nozzle type, sun/shade conditions and slope conditions.
3. Program only on watering days allowed per neighborhood schedule.
4. Give suggested run times for each zone that is adjustable.
5. Turn off the system in the event of a rain or freeze condition.
6. Water using the cycle-soak method.

How much can I save?

If your rebate application is approved, City of Allen will rebate $75 for the installation of a qualifying SMART controller. The cost may include hardware and installation costs incurred by a licensed irrigator.

Are SMART controllers exempt from watering restrictions?

SMART irrigation controllers do not exempt residents from City watering and time of day restrictions. View the watering schedule at CityofAllen.org/WateringDay.

Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.

2. Pressure-Reducing Valve (PRV) Rebates

Pressure-reducing valves (PRVs) save water by lowering your home’s water pressure. If you install one, you may qualify for a rebate!

How do I apply?

1. Review the rebate application for program guidelines.
2. Hire a licensed plumber who is registered in the city of Allen to perform your installation. Save an itemized invoice!
3. Complete the Pressure-Reducing Valve Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail your application, please print and complete a Pressure-Reducing Valve Rebate Application. Be sure to enclose the following with your application:

1. Copy of original plumber invoice showing installation date, home address, plumbing company name, itemized description of supplies, labor an cost of each item

Mail application and documents to: City of Allen, Attn: PRV Rebate, 305 Century Parkway, Allen, TX 75013

How much can I save?

If your rebate application is approved, the City of Allen will rebate $75 for the installation of a qualifying PRV. The cost may include hardware and installation costs incurred by a licensed plumber. Limit one pressure-reducing valve rebate for the lifetime of a residence.

What if I have a Pressure-Reducing Valve already installed?

The Residence must not already have a PRV installed.

Who can install a Pressure-Reducing Valve?

Any PRV must be installed by a licensed plumber that is registered in the City of Allen. A plumbing permit is required to install a PRV and an inspection of completed work will be performed by City of Allen building inspectors prior to a rebate being issued. Plumbing permits are issued at CityofAllen.org/Permit.

3. Rain and Freeze Sensor Rebates

Rain and freeze sensors override your irrigation controls to prevent sprinklers from turning on if it’s raining or below freezing. If you install one, you may qualify for a rebate!

How do I apply?

1. Review the rebate application for program guidelines.
2. Check to see if your irrigation system was installed more than 3 years ago.
3. Purchase and install the rain and freeze sensor. Save your sales receipt, itemized invoices and bar codes!
4. Complete the Rain and Freeze Sensor Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail your application, please print and complete a Rain and Freeze Sensor Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode (if self-installed)

Mail application and documents to: City of Allen, Attn: R&F Sensor Rebate, 305 Century Parkway, Allen, TX 75013

How much can I save?

If your rebate application is approved, the City of Allen will rebate up to $25 for the purchase and installation cost of a qualifying rain and freeze sensor. The cost may include hardware and installation costs incurred by a licensed plumber.

Is a permit required?

City of Allen does not require an irrigation permit to retrofit an irrigation system for a rain and freeze sensor.

Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.

4. Rain Barrel Rebates

A rain barrel is a handy way to store free rainwater from your roof to water your plants on a dry day. If you want to buy one, you may qualify for a rebate!

How do I apply?

1. Review the rebate application for program guidelines.
2. Select, purchase and install a new rain barrel. Save your receipts and bar codes!
3. Complete the Rain Barrel Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail your application, please print and complete a Rain Barrel Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode

Mail application and documents to: City of Allen, Attn: Rain Barrel Rebate, 305 Century Parkway, Allen, TX 75013

How much can I save?

If your rebate application is approved, the City of Allen will rebate up to $25 each for up to two rain barrels.

Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.

5. Low-Flow Toilet Rebates

If you replace a high-volume toilet with one featuring a WaterSense label, you may qualify for a rebate! Learn more about WaterSense and find qualifying models

How do I apply?

1. Review the rebate application for program guidelines.
2. Select, purchase and install a low-flow toilet. Save your receipts and bar codes!
3. Schedule disposal of your old toilet by calling 214.509.4551.
4. Complete the online Toilet Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail a printed application, please print and complete a Toilet Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode (if self-installed)

Mail application and documents to: City of Allen, Attn: Toilet Rebate, 305 Century Parkway, Allen, TX 75013

How much can I save?

If your rebate application is approved, the City of Allen will rebate $50 for the installation of a low-flow toilet. The cost may include hardware and installation costs incurred by a licensed plumber. Limit three toilets for the lifetime of a residence.

What size toilet qualifies for this rebate?

Toilets must be 1.28 gallons or less. Proof must be submitted with application. (Look for the WaterSense label.)

How many toilets can I receive a rebate for?

Limit three toilets for the lifetime of a residence

What do I do with the old toilet?

Old toilets that are replaced must be disposed of by making an appointment for Community Services to collect them (214.509.4551).

Is a permit required?

City of Allen does not require a plumbing permit to replace an existing toilet.

Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.

6. Water-Efficient Washing Machine Rebates

A water-efficient washing machine can yield 35-55% water savings!  If you buy one, you may qualify for a rebate.

How do I apply?

1. Review the rebate application for program guidelines. To qualify, you must be replacing a low-efficiency washing machine or purchasing a washer for the first time.
2. Select, purchase and install a water-efficient washing machine. See a list of accepted products. Save your receipts and bar codes!
3. Complete the Washing Machine Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

Can I mail a printed application?

If you prefer to mail a printed application, please print and complete a Washing Machine Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode (if self-installed)

Mail application and documents to: City of Allen, Attn: Washing Machine Rebate, 305 Century Parkway, Allen, TX 75013

How much can I save?

If your rebate application is approved, the City of Allen will rebate $75 for the installation of a qualifying washing machine. Limit one washing machine rebate per family lifetime as Allen resident at any address.

Does a top-load washer qualify for this rebate?

Top-load washers do not qualify. Only front-load washers will qualify for this rebate.

How many washing machines qualify for this rebate?

Limit one washing machine rebate per family lifetime as Allen resident at any address.

Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.

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How do I dispose of....

Show All Answers

1. Bulky/large items

Monthly curbside collection is offered for furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Large toys and yard tools are also accepted, but you must clearly label them as "Bulk Trash." Learn more

2. Chemicals/cleaning supplies

Many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the full list and schedule a collection

3. Construction materials

Construction or remodeling materials including sheet rock, brick, rock, gravel, concrete, dirt, sod, carpet and fence panels must be taken to the NTMWD 121 Regional Disposal Facility and may incur a disposal fee to be paid by the resident. Residents must show a current City of Allen water bill and Texas drivers license with matching address to access the facility. Learn more

Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen's HHW program. See a full list and schedule collection

4. Medications/medical waste

Medications may be disposed anonymously at annual Allen cleanup events or nearby pharmacies. Needles, sharps, and syringes should be placed in a hard plastic or metal container with a secured lid. Before throwing this container in the trash, secure the lid with heavy-duty duct tape and place inside a dark trash bag. Soiled bandages, disposable sheets and medical gloves should be securely fastened inside a plastic bag before placing in your household trash.

5. Yard waste

Yard waste is collected on designated trash days. Grass clippings, leaves, plant materials and small cuttings must be bagged in biodegradable paper lawn bags. No plastic bags will be collected. Tree and brush trimmings must be tied into 4-foot bundles, weighing no more than 40 lbs. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week. Dirt, gravel, rock, concrete and sod will not be collected.

For excess brush and larger branches, see instructions for large loose brush.

6. Appliances

You can schedule curbside collection of household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more

7. Batteries

Allen's curbside recycling program does not accept batteries of any kind. Alkaline batteries (AAA, AA, C, D, 9-volt, 12-volt) should be thrown in the trash. Car batteries are accepted in the City of Allen’s HHW collection program. Rechargeable batteries such as Nickel-Cadmium, Lithium Ion, button cell or Nickel Metal Hydride should be recycled at local electronic or home improvement stores.

8. Light bulbs

Incandescent light bulbs should be bagged and thrown away in your household trash. Some local retailers/home improvement stores accept compact fluorescent bulbs and tube fluorescent bulbs for recycling. CWD’s curbside recycling program does not accept light bulbs of any kind.

9. Aluminum foil/dishes

Aluminum foil and baking dishes are not accepted in Allen's curbside recycling program. Please throw these items in the trash.

10. Ammunition

Please contact the Allen Police Department at 214.509.4263 about disposal of ammunition.

11. Animal waste

Pet waste should be bagged in plastic and thrown away in your household trash. You may also dispose of dead animals under 10 pounds in your weekly trash collection. For animals over 10 pounds, call Allen Animal Services at 214.509.4378.

12. Cans

Aluminum and steel/tin cans and completely empty aerosol containers are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Aluminum foil and baking dishes are not accepted.

13. Cooking oil

Many household chemicals, pool chemicals, garden products, automotive fluids, cooking oil and painting products can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. See the complete list and schedule a collection

14. Electronics/televisions

We recycle televisions, computers, printers and other large electronics at annual Allen cleanup events. You can also schedule curbside collection of large electronics through Allen's bulk item collection. 

15. Fireworks/explosives

Contact the Allen Fire Marshal at 214.509.4400 about the disposal of fireworks. If you discover other explosives, call 9-1-1.

16. Furniture/mattresses

You can schedule curbside collection of furniture, mattresses, box springs, household appliances, televisions, washing machines, dryers, water heaters, outdoor grills and lawnmowers (oil and gas removed). Refrigerators and freezers may also be collected, if they are certified as refrigerant free by a certified professional and have a certification tag attached. Learn more

17. Food waste

Most food waste should be thrown in the trash. Cooking oil can be recycled in Allen’s Household Hazardous Waste (HHW) collection program. Once cool, used cooking oil should be poured back into its original container and secured with a screw-top lid. See all accepted items and schedule a collection

18. Glass

All colors of glass bottles and jars (lids removed) are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Drinking glasses, household items, ceramics, eyeglasses and Christmas lights should be thrown in the trash or donated.

19. Household items

CWD cannot recycle hangers, Christmas lights, artificial Christmas trees/greenery, light bulbs, drinking glasses/ceramics, toys or other household items. Please throw them in the trash or schedule a curbside collection for larger items.

20. Mercury thermostats

The average wall thermostat contains four grams of mercury, or the equivalent of 800 compact fluorescent lights. Residents can deliver intact old thermostats to the front desk of Allen City Hall (305 Century Parkway) for recycling free of charge.

21. Paint/varnish

Latex and oil-based paints, paint thinner/stopper, primer, spray paint, turpentine, varnish and wood preservatives are accepted in Allen's HHW program. See a complete list and schedule collection

22. Plastic bags

Plastic bags are not accepted in CWD’s curbside recycling program, as the bags snag machinery during processing. Please recycle plastic bags at local grocery/retail stores or dispose of them in your household trash.

23. Paper

Allen's curbside recycling program accepts newspapers, magazines, junk mail, phone books, flattened cardboard and chipboard, milk/juice cartons (rinsed), Tetra Pak cartons (from broth/wine/protein drinks, rinsed), and frozen food boxes with the recycling symbol. To reduce litter, bag shredded paper in clear plastic and tie securely before placing in your recycling cart.

24. Plastics

#1-5 and #7 plastics are collected in Allen's curbside recycling program. Rinse items of all food waste before recycling. Plastic bags, plastic hangers, plastic straws, #6 plastics and unmarked plastics should be thrown in the trash. Some retailers and grocery stores also recycle plastic bags and hangers.

25. Propane tanks

Large propane tanks can be disposed of at most propane exchange cages. Small, completely empty canisters may be disposed of in the regular trash. Contact the manufacturer for further disposal options.

26. Styrofoam

Styrofoam is not accepted in CWD’s curbside recycling program. Please throw your Styrofoam products in the trash.

27. Tree branches/brush

If you hire a contractor to remove branches or brush, you must negotiate removal fees. The City is not responsible for removing tree debris that is cut by commercial contractors. If you have removed branches or brush yourself, you may dispose of up to three cubic yards (approximately the size of three washing machines, placed side by side) by scheduling a collection. Learn more

Small tree and brush trimmings are collected weekly on your designated trash day. Trimmings must be tied into 4-foot bundles, weighing no more than 40 pounds. Secure with biodegradable string, twine or rope. No more than seven bundles or fifteen yard waste bags will be collected per week.

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Jobs and Hiring

Show All Answers

1. How do I apply for a job with the City of Allen?

We only accept applications for positions currently posted online. All applications must be submitted through our online system; incomplete applications will not be considered. We don’t accept resumes unless they are submitted as an attachment in the online application process. (Need help setting up your profile? View the online support guide.)

2. If I can't access the online application, what should I do?

If you are unable to access the online application, please choose one of the following options:

1. Call Government Jobs customer service at 855-524-5627 to talk with someone live (or dial 2 and request a call back). Applicant customer service is available Monday-Friday (excluding holidays), between the hours of 6 a.m. and 5 p.m. (Pacific Time).
2. Email support@governmentjobs.com
3. Visit the Government Jobs FAQ page.
4. Reference the application guide for additional help.

3. I want to apply for more than one position. Do I need to fill out a separate application for each job?

Yes, to apply for multiple jobs postings you must complete a separate application for each position.

4. Can I submit my resume instead of completing the job application form?

We do not accept electronic/paper resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.

5. Will I be informed if I did not get the job I applied for?

Yes, all applicants will be informed in writing as to the status of the position.

6. How do I know when you’re recruiting for a specific job?

All current recruitments will be listed on the Job Postings page of our website. You also have an option to submit an interest card specific to departments. You will be notified via email when a position is posted for that department.

7. What is CJIS and why is it a requirement for some positions with the City of Allen?

The FBI’s Criminal Justice Information Services (CJIS) Security Policy provides a procedure for conducting national fingerprint-based record checks on all personnel having unescorted access to unencrypted CJI including those with only physical or logical access to devices that store, process, or transmit unencrypted CJI. The policy applies to commissioned peace officers, terminal operators and others with network access to CJI systems, as well as, an employee who may have access to an area where this information is received, maintained or stored either manually or electronically if having access is not part of their job. (i.e. custodian, maintenance).

These record checks shall be conducted prior to granting access to CJI for all personnel who have unescorted access to unencrypted CJI or unescorted access to physically secure locations or controlled areas (during times of CJI processing).

• View a list of permanent and possible disqualifiers

8. Does the City of Allen participate in E-Verify?

Yes. The City of Allen complies with the United States Department of Homeland Security (U.S. Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work in the United States. The City of Allen will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. The City of Allen maintains full compliance with all regulations set forth by the law and will utilize E-Verify to assist in ensuring a legal workforce.

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Multi-Family Inspection Program

Show All Answers

1. How soon after filing a complaint will an inspection be performed?

Staff usually responds within 72 hours.

2. I would like the inside of my home inspected. Why won't an inspector come inside?

At this time, only exterior and common interior areas are inspected.

3. How long will it take to resolve a violation found during an inspection?

Timeframes vary, but we work to achieve compliance within 10-30 business days.

4. Can I file an anonymous complaint?

Yes; however, providing contact information allows the inspector to gain additional information, if needed, and follow up with the complainant.

5. What happens if the violation is not corrected in the timeframe given for compliance?

Depending on the violation, this might include a notice to appear in municipal court or an administrative abatement to gain compliance.

6. Who is responsible for correcting the violation?

The property owner is responsible for correction, unless the violation is not a result of the building defect - such as improperly stored tenant items.

7. Can the City get me out of my lease?

The City does not get involved in civil matters such as contractual agreements, not can we provide legal advice.

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MyAllen App and Citizen Request Center

Show All Answers

1. Do I have to create an account to use the MyAllen app?

Some app features, including property maintenance reports and trash/recycling reminders, may be accessed without creating a new account. However, most features—including real-time updates on service requests—are disabled unless users create an account with a new username and password.

2. How do I create or change my username and/or password?

To access username and password information, click on the “Account” button. If you don’t have a username and password yet, you’ll get a prompt to create one. If you forget your password, you can reset it.

3. What should I do if I have username and/or password problems?

New users of the MyAllen app will need to create a username and password to access many of the app’s features. Users will not be able to log in automatically with previous username/password combinations, including those use for City utility accounts or older versions of the MyAllen app. 

If you are unable to create an account and/or change your password, contact our vendor to report this bug. 

4. I registered for trash/recycling reminders but am not getting them. Why?

Some new users of trash/recycling reminders forget click the confirmation link sent to their email inbox. Until this link is clicked, your confirmation is not complete and no reminders will be sent. If you enrolled in text notifications, you must also respond to the text message sent to your cell phone. 

If you’ve completed these confirmation steps but still don’t receive reminders, email coa@cityofallen.org with your name and trash/recycling service address for assistance. 

5. What is the difference between “anonymous” and “confidential” requests?

MyAllen app currently offers a limited number of “Anonymous” requests located under the “Property Maintenance” report type. Users may create these reports anonymously without creating an account, or by logging out of their existing account.

All requests have the option to be marked as “Confidential.” Details of your report will be visible to other citizens using MyAllen unless this box is checked. Confidential reports are visible only by City staff and the technical support team at our app host, RockSolid.

6. How do I report a problem or bug with the MyAllen app?

For assistance with technical issues, use the Report a Bug feature in the “Account” tab. Technical issues are sent to our app host, RockSolid. If you need login or download assistance, email coa@cityofallen.org.

7. My older version of the MyAllen app isn't working. What’s the problem?

If you downloaded the MyAllen app prior to September 29, 2020, your version of the app is no longer supported. You’ll need to delete it and download the updated version. When you download the new app, you must create a new username and password.

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Parks - Adult Leagues

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1. How do I register for adult athletic leagues?

You can register online at TeamSideline.org/Allen or in person at one of these facilities:

• Allen Parks and Recreation Administration Office, 301 Century Parkway
• Don Rodenbaugh Aquatics Center, 110 E. Rivercrest Blvd.
• Joe Farmer Recreation Center, 1201 E. Bethany Drive

2. How do I form a team?

If you want to form a new team or add players to an existing team, visit TeamSideline.org/Allen and click on the “Downloads” tab to view the Free Agent list.

3. If I don’t have a team, can I join as a free agent?

Yes! Visit TeamSideline.org/Allen and click on the "Free Agent Sign Up" tab, then enter your information to be included on the Free Agent list.

4. Where can I find information about my team?

Find schedules, standings and other important communication at TeamSideline.com/Allen.

5. Does Allen Parks & Recreation offer youth sports?

Youth sports are operated through Allen Sports Association in cooperation with Allen Parks & Recreation.

6. Where can I find weather/field condition updates?

Call the Weather/Field Conditions Hotline at 469.214.4255 for updates.

You also can check the status of a field by visiting RainoutLine.com.

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Parks - Joe Farmer Recreation Center

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1. What are the rules for using the JFRC fitness room?

Cardiovascular machines, weight machines and free weights are available for use by Joe Farmer Recreation Center members 13 years of age and older. 

• There is a 30-minute time limit on cardiovascular machines. 
• A current membership is required to enter the fitness room. 
• Shirts and close-toed shoes must be worn at all times in the fitness room.

2. What are the rules for using the JFRC game room?

Game room includes table tennis, air hockey, billiards and foosball. All equipment may be checked out at the downstairs desk. There is a 30-minute time limit on equipment use.

3. What are the rules for using the racquetball/handball courts?

Courts may be reserved by a Joe Farmer Recreation Center member up to 48 hours in advance. Reservations are for one hour, beginning on the hour. Reservations may be made in person or by calling 214.509.4750. Only one reservation can be made daily. Members using the courts must be 12 years or older. Youth ages 11 and younger must be accompanied by an adult member. 

Other play is first-come, first-served. Racquets, racquetballs and protective eye-wear are available for check out at the downstairs desk.

4. How do I become a class instructor at Joe Farmer Recreation Center?

The City of Allen Parks and Recreation Department is continuously looking for class instructors. If you are interested, please call 214.509.4750 for more information or view the service provider information packet. 

5. What equipment is available for checkout at JFRC?

Members can check out a variety of equipment at Joe Farmer Recreation Center, including: 

• Basketballs 
• Volleyballs 
• Lap counters 
• Racquetballs and racquets 
• Protective eyewear

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Parks - Let's Play! REV

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1. Who can use the Recreation Enrichment Vehicle (REV)?

Allen Parks and Recreation's REV program serves needs-based demographics in Allen through use of pop-up events and special programs. The REV serves but is not limited to the following demographics and programs:

• Areas with limited access to recreational facilities
• Disaster relief and community outreach
• Low-income households
• Minority demographics
• Special Needs and Adaptive Programs (SNAP)
• Pop-up special events

The REV works with a variety of groups and organizations to provide recreation programs and activities. Please contact The Edge if you're interested in booking dates for a pop-up program or activity.

The REV often travels in tandem with the Let’s Party! Neighborhood Block Party Trailer coordinated by the Community Enhancement Department. The REV is not available for public use; however, the Block Party Trailer can be reserved by neighborhood groups participating in the City's Neighborhood Partnership Program.

2. Where can I participate in REV activities?

You can participate in REV activities at any City event where the vehicle is in use.

3. What kinds of activities does the REV offer?

The REV arrives with all the equipment needed for an afternoon of sports, activities and games!

Included with the REV

• Arts and crafts: Easels, paint brushes
• Athletic equipment: Dodgeball, soccer ball and goals, kickball, jump ropes, portable volleyball net
• Yard games: Giant Checkers, Giant Connect Four, Giant Jenga, Giant Yard Pong, bocce ball
• Other equipment: Inflatable gaga ball pit, Slackline, Yoga mats, floor scooters, steps

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Parks - Volunteer

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1. How do I sign up for a cleanup event or Adopt-A-Spot program?

Cleanup events are coordinated by Keep Allen Beautiful (KAB), a Community Services Department program. Learn more.

2. How do I register my group to volunteer?

Register your group by emailing our Volunteer & Training Coordinator or call 214.509.4700.

3. What is the online Volunteer Portal?

Watch this 5-minute video tutorial about our online Volunteer Portal (VicNet).

How can I access the the online Volunteer Portal?

• Click here to access the Volunteer Portal - Only approved volunteers can access scheduling features.

4. What are the requirements to be a volunteer?

Requirements vary depending on the volunteer program you’re interested in. Visit each program’s web page for information.

5. Who should I contact about volunteering for Allen Parks and Recreation?

Learn more and ask questions by emailing our Volunteer & Training Coordinator or call 214.509.4700.

6. How soon can I start volunteering?

The approval process ranges from one day to two weeks, depending on the volunteer program you’re interested in. Some of our programs require background screenings or additional documentation to be turned in by the volunteer. You also may need to attend a Volunteer Orientation prior to your first shift. Be sure to watch your inbox, as most communication with prospective volunteers occurs via email.

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Parks and Recreation - Membership

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1. What is included in the price of a membership?

Monthly memberships allow access to all recreation facility amenities at the membership location, included group exercise classes and free access to Ford Pool during summer months. Members also enjoy discounts on specialty programs, camps and events at their facility.

2. What is included in the price of a day pass?

Day passes to Don Rodenbaugh Aquatics Center and Joe Farmer Recreation Center provide access to all available amenities and aerobics classes offered on that day. Day passes start at $5 for Allen residents and $7 for non-residents.

3. Can I take a class without paying for a membership?

Yes, you can purchase a day pass to access available group exercise classes. Those who purchase specialty classes and personal training, or who are attending a special event, do not need to purchase a day pass to access the facility.

4. Is it possible to purchase only one month of membership?

Yes, members who wish to purchase a single month of membership should provide a written, 30-day notice to cancel on the same day they sign up for a membership.

5. What forms of payment are accepted for memberships?

Monthly memberships must be paid with a debit or credit card. Cash, debit or credit card may be used when purchasing day passes at our recreational facilities, an annual membership at Allen Senior Recreation Center and/or season passes to Ford Pool.

6. How do I cancel my membership?

Members must provide 30 days written notice to cancel a membership (this may include a signed form at the recreation facility or an email from the account holder). The notice must be provided 30 days before their next scheduled payment. Members are encouraged to hand deliver this notice to the facility to ensure it is received by a staff member. If in-person delivery is not possible, please contact your recreation facility for email cancellation options.

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Police Department

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1. Why do I have to register my alarm?

Allen has an alarm ordinance to help reduce the number of false alarms. This helps first responders remain available to respond to true emergencies. All homes and businesses with alarm systems must register them with the City of Allen. Alarm registration must be renewed annually.

• Apply for a new alarm permit or renew your alarm registration online.

2. What is the Allen Police Department non-emergency number?

The non-emergency number is 214.509.4321.

3. How do I request a crash report?

You can request a copy of a crash or incident report online, by mail or in person. No fax, email or phone requests are accepted. Cost for an crash report is $6.

Request online

• Submit a Public Records Request

Request in person

Requests must be made during regular business hours (8 a.m. to 5 p.m. Monday-Friday) at Allen Police Headquarters, 205 W McDermott Drive. Visitors may pay the $6 report fee with cash, check, money order, Visa, MasterCard or American Express. Credit cards not accepted after 4:30 p.m.

Request by mail

Written requests may be submitted to the Allen Police Department by mail. Sender must include a self-addressed stamped envelope and $6 report fee paid by check or money order. Mail requests to:

Allen Police Department
Attn: Records Unit
205 W. McDermott Drive
Allen, Texas 75013

4. Does Allen have a juvenile curfew?

There is no juvenile curfew in Allen. The City of Allen’s former juvenile curfew was repealed on Oct. 10, 2023, following an amendment to the Texas Local Government Code.

5. How do I request an incident report?

All incident report requests must be submitted in writing in one of the following ways. You must provide your incident case number in your request. Fees may apply.

• Online: Submit a Public Records Request
• Email: Email your request to policerecords@cityofallen.org
• Fax: Send your request to 214.509.4353
• In person: Visit Allen Police Department (205 W. McDermott Drive) during business hours (Monday-Friday, 8 a.m. to 6 p.m.)

If you have questions, please call 214.509.4350 or email policerecords@cityofallen.org.

6. How do I check on a pending case?

To check on your case or talk to the assigned investigator, call 214.509.4239.

7. How do I request a protective order?

Call 214.509.4254 with questions about a criminal protective order or a Temporary EX PARTE order.

8. How do I make a Freedom of Information Act (FOIA) request?

All Freedom of Information Act (FOIA) requests must be submitted in writing in one of the following ways:

• Online: Submit a Public Records Request
• Email: Email your request to policerecords@cityofallen.org
• Fax: Send your request to 214.509.4353
• In person: Visit Allen Police Department (205 W. McDermott Drive) during business hours (Monday-Friday, 8 a.m. to 6 p.m.)

If you have questions, please call 214.509.4350 or email policerecords@cityofallen.org.

9. Can I do a ride along with Allen Police?

Yes. Citizens, media representatives, police department job applicants and others must complete a Ride Along application and submit it at the front desk of Allen Police Department Headquarters (205 W McDermott Drive).

10. My car was impounded. How can I find it?

Call 214.509.4321 to inquire about impounded cars.

11. Where can I ride a scooter in Allen?

City ordinance prohibits the use of motor assisted electric or gas scooters on any highway, street, alley, path, or trail within the city limits except on paths or trails set aside for the exclusive operation of bicycles. A person may not operate a motor assisted scooter on any path or trail within a city park except on paths and trails set aside for the exclusive operation of bicycles. Scooters may be ridden on sidewalks.

12. What is an abandoned vehicle and how do I report it?

State law considers vehicles abandoned if they meet one of the following criteria:

1. The vehicle is obviously inoperable, over five years old and left unattended on public property for over 48 hours
2. The vehicle is left unattended in the right-of-way of a designated state or federal highway (US 75, SH 121)

Vehicles with expired registrations are not automatically considered abandoned under state law. However, they may be deemed junk vehicles and subject to code enforcement action.

Report abandoned vehicles with MyAllen
Use the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!

• Report an abandoned vehicle with MyAllen
• Download MyAllen for iOS
• Download MyAllen for Android

13. What is a junked vehicle and how do I report it?

By City ordinance, a vehicle is considered "junked" if it meets both of the following criteria:

1. It displays an expired registration
2. Is wrecked, dismantled/partially dismantled or inoperable

If the vehicle remains inoperable more than 72 consecutive hours on public property, it may be declared a public nuisance if it meets certain criteria.

Report junked vehicles with MyAllen
Use the MyAllen app to send reports on-the-go, or you can use MyAllen directly from your web browser. Create an account and you're all set!

• Report a junked vehicle with MyAllen
• Download MyAllen for iOS
• Download MyAllen for Android

14. Who is required to register as a sex offender in Allen?

Any person with a "reportable conviction or adjudication" who resides, works or attends school in Allen must register as a sex offender with the Allen Police Department. Call 214.509.4239 to get information regarding registration.

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Police Recruiting

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1. What is the Allen Police Department application process?

Interested in joining our force? First, review our eligibility requirements and disqualifications. Qualified applicants may browse current career opportunities and apply online.

Selected applicants must complete written and physical agility tests. They must also complete a background check; pass an oral board and polygraph test; submit to medical screenings, drugs tests and psychological exams; and complete a final interview with the police chief and deputy chief.

2. What kind of salary/benefits does Allen Police Department offer?

Allen Police Department offers competitive salaries and benefits. The salary for police recruits is $76,138 during the academy and $79,300 upon being sworn in as an officer. Sworn officers’ salaries range from $87,180 to $102,480 within 5 years based on a step grade system.

Successful police candidates receive salary and benefits while attending the Police Academy as well as in-house TCOLE training and certification pay. Intermediate Certificate is $50 monthly, Advanced is $100 monthly and Masters is $150 monthly. All positions receive paid vacation and holidays, along with life, health and dental insurance. Longevity pay ($4 per month of service) is also provided as a yearly bonus.

The City of Allen participates in the Texas Municipal Retirement System and offers a 2-to-1 match upon retirement.

3. Does Allen PD offer incentive pay?

Yes, incentive pay is offered as follows:

• TCOLE Certification: Intermediate ($50 per month); Advanced ($100 per month); Masters ($150 per month)
• Education Pay: Associates ($50 per month); Bachelors ($75 per month); Masters ($100 per month)
• Field Training: $100 per month
• SWAT: $100 per month
• Shift Differential: $200 per month

4. Does Allen Police offer tuition reimbursement?

The Allen Police Department does not offer tuition reimbursement. However, full-time employees are eligible for education assistance to complete a qualified degree plan following the successful completion of their probationary period.

5. Can I send my resume to Allen Police Department?

Applicants must complete an online application to be considered for a job with the Allen Police Department. Resumes alone are not accepted.

6. Is the Allen Police Department considered civil service?

No, Allen Police is not considered civil service.

7. Are there age restrictions for jobs with the Allen Police Department?

You must be 21 year old to apply. There is no maximum age limit.

8. Can I do a ride-along with an Allen Police Department officer?

The Allen Police Department encourages ride-alongs, especially for potential applicants. Complete the ride-along application and drop it off at the front desk of the police department. After a background check, someone will contact you to set up a date and time.

9. What is included on the Allen Police Department physical agility test?

The minimum standard for all applicants is completing a 2000 meter row at the 50th percentile or above according to their age, gender and weight. The damper setting must be set to 5 for this test. You can check your times under the Texas Department of Transportation Time and Percentage Calculator. Rowing tips may be found with these technique videos.

10. What is included on the Allen Police Department written test?

The written test is a basic skills test, and you must score 78% or higher to pass.

You can purchase a study guide (PDF) at www.fpsi.com/product/npst-candidate-orientation-guide. Cost for the study guide is $15. Make sure to purchase the PACT (Police Aptitude and Character Test).

11. How long are Allen Police Department patrol shifts?

Patrol officers work in 12-hour shifts (view an example).

12. Can Allen Police officers have tattoos?

Allen Police recruits must abide by the department’s tattoo policy.

13. Do new hires sign a contract with the Allen Police Department?

Yes. It’s a 4-year contract. The most a recruit would have to pay back is $6,000 (if they leave in the first year). The most a Certified/Lateral Officer would have to pay back is $4,000 (if they leave in the first year). Here’s a detailed look at our contract.

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TEST - H20me - Smart Irrigation Controller

Show All Answers

1. How do I apply?

1. Review the rebate application for program guidelines.
2. Purchase and install a qualifying SMART controller. Save your receipts and bar codes!
3. Complete the SMART Irrigation Rebate Application as soon as possible. Your rebate won’t be processed until all paperwork is received.

2. Can I mail a printed application?

If you prefer to mail your application, please print and complete a SMART Irrigation Rebate Application. Be sure to enclose the following with your application:

1. Copy of original invoice or sales receipt showing date and place of sale, date and address of installation (if performed by vendor or contractor), itemized description of purchase and cost of items; and
2. Copy of original proof of purchase with complete barcode (if self-installed)

Mail application and documents to: City of Allen, Attn: SMART Irrigation Rebate, 305 Century Parkway, Allen, TX 75013

3. Which SMART controllers qualify for the rebate?

Qualified SMART controllers:

• Rachio
• Orbit B-Hyve
• Netro Sprite
• Rain Machine
• Weathermatic
• Hunter Pro-HC
• View a complete list of qualifying controllers

4. Why do only six SMART controllers qualify for the rebate?

To qualify, a SMART Controller must meet all six qualifications listed below:

1. Connect to local weather station via Wi-Fi or have an onsite weather station.
2. Program each zone according to correct plant type, soil type, sprinkler nozzle type, sun/shade conditions and slope conditions.
3. Program only on watering days allowed per neighborhood schedule.
4. Give suggested run times for each zone that is adjustable.
5. Turn off the system in the event of a rain or freeze condition.
6. Water using the cycle-soak method.

5. How much can I save?

If your rebate application is approved, City of Allen will rebate $75 for the installation of a qualifying SMART controller. The cost may include hardware and installation costs incurred by a licensed irrigator.

6. Are SMART controllers exempt from watering restrictions?

SMART irrigation controllers do not exempt residents from City watering and time of day restrictions. View the watering schedule at CityofAllen.org/WateringDay.

7. Who qualifies for this rebate?

This program is for owner-occupied residents only; tenant and commercial requests are not eligible.